FAIR ACCESS POLICY
At PVT, our goal is to give each of our customers the fastest service possible at the lowest possible price. We are always striving to develop programs and policies that help make that possible. Our Fair Access Policy is designed to impact the fewest customers while helping ensure the best speeds for the vast majority of our customers.
PVT estimates that a small percent of customers account for a disproportionate share of data usage on the PVT network. To ensure that all PVT customers have equitable access to the PVT network, PVT has implemented a Fair Access Policy (or “FAP”). PVT sets usage thresholds on the amount of data you can upload and download within stated time periods. If you exceed these thresholds, PVT will temporarily limit the speed at which you can send and receive data over the PVT access network. You will still be able to use the PVT Internet access service but your speed will be slower. In cases of extreme and continued violation of the FAP limitations, your service may be suspended. PVT may use other traffic management and prioritization tools to help ensure equitable access to the PVT network for all customers. Your PVT Internet access is not guaranteed and is subject to this FAP.
Based on an analysis of typical customers, we have set a rolling 30-day limit on data usage per customer, called a Usage Threshold. As shown in the table below, this threshold varies based on the service plan you selected. For each service plan, the Usage Thresholds are significantly above the amount of data that is used by a typical customer. Every day, we measure your upload and download data usage (“Actual Usage”) to determine if your total Actual Usage, as aggregated over the previous 30 days (“Usage Total”), exceeds the Usage Threshold for the service plan that you selected.
You are likely to avoid any limitations imposed by the FAP if your use is typical of the majority of Internet users and consists primarily of Web surfing and a reasonable amount of downloading. The table below shows the monthly Usage Thresholds for each plan. These limits specify the amount of data that you can upload and download before your access speed is reduced. Please note that your Usage Total is far more likely to exceed the Usage Thresholds below if you use peer-to-peer file sharing programs, you use a webcam or you download full length movies, large quantities of music files, full software applications or similar high-bandwidth activities.
|
PVT FAP Monthly Usage Thresholds |
|
512 Kbps |
768 Kbps |
1.5 Mbps |
Upload Threshold (MB) 1 |
2,300 |
3,000 |
5,000 |
Download Threshold (MB) 2 |
7,500 |
12,000 |
17,000 |
1 |
Upload Threshold is the volume of data that can be uploaded during the previous 30 days before the Fair Access Policy may restrict the user’s speeds. |
2 |
Download Threshold is the volume of data that can be downloaded during the previous 30 days before the Fair Access Policy may restrict the user’s speeds. |
These terms and conditions state important requirements regarding your use of PVT’s High Speed Internet service and your relationship with PVT. You should read them carefully as they contain important information regarding your rights and ours. If you do not agree to these terms and conditions, you many not use the service and, subject to the terms of your Customer Agreement, you must terminate your service immediately.
PVT may revise this Fair Access Policy from time to time without notice by posting a new version of this document on PVT.com, or any successor URL(s). All revised copies of the Policy are effective immediately upon posting. Accordingly, customers and users of PVT’s High Speed Internet service should regularly visit these web sites. Questions regarding this FAP and complaints of violations of it by PVT customers and users can be directed to PVT via “Help” email obtainable at PVT.com. |
