Beginning November 2, PVT’s Mayhill office will transition to appointment-based service.

This change reflects the way many of our customers prefer to connect with us today. More customers are taking advantage of convenient digital tools such as the PVT Connect App, phone and text support, email, and online account services, while walk-in visits to the Mayhill office have steadily declined. By moving to an appointment-based model, we can continue providing personalized local service while offering greater flexibility and convenience for our customers.

What Is Changing?

Starting November 2, the Mayhill office will no longer offer regular walk-in hours. Customers who need in-person assistance can still meet with a PVT team member by scheduling an appointment.

To schedule an appointment, simply call or text 800-505-4844.

What Is Staying the Same?

While the way you access in-person service is changing, our commitment to the Mayhill community remains the same.

Customers will continue to have access to support through:

  • The PVT Connect App
  • Phone support
  • Text support
  • Email support
  • Online account services
  • Scheduled in-person appointments

Whether you have questions about your account, need technical assistance or want help with your services, our local team is just a call, text or click away.

Manage Your Services Anytime

The PVT Connect App makes it easy to manage your account from anywhere. Customers can view and pay bills, access account information, and communicate with PVT without making a trip to the office.

For internet customers, the PVT ConnectIQ app provides powerful tools for managing your home Wi-Fi network right from your smartphone or tablet. With PVT ConnectIQ, you can:

  • View devices connected to your network
  • Change your Wi-Fi name or password
  • Create guest networks
  • Set parental controls
  • Run speed tests
  • Monitor network activity

These self-service tools put more control in your hands while keeping support readily available whenever you need it.

Convenient Payment Options

For customers who prefer to make payments locally, a secure payment drop box will remain available at the Mayhill office gate.

Our Commitment to Mayhill

PVT has proudly served the Mayhill area for generations, and that commitment won’t change. This transition simply allows us to better align our services with how customers choose to connect today, while ensuring local support remains available when and where it is needed.

Whether you reach us through the PVT Connect App, by phone, text, email, online or through a scheduled appointment, we’re here to help.

Same Local Support. More Ways to Connect.

Need assistance? Call or text 800-505-4844 to schedule an appointment or connect with us through the PVT Connect App.