PVT, with other telecommunication carriers across New Mexico as well as 30 other states, is impacted by a nationwide change. This change affects how our members dial local numbers. The Federal Communications Commission (FCC) has adopted 988 as a new three-digit number to be used nationwide to reach the National Suicide Prevention and Mental Health Crisis Lifeline, starting July 16, 2022. Members must continue to dial 1-800-273-TALK to reach the Lifeline until July 16, 2022.

Before the nationwide 988 will be available, 10-digit local dialing must first be implemented. This change will require members to dial 10-digits when calling a local number. The call will remain a local call; however, members will no longer be able to dial 7-digits to reach a local number effective October 24, 2021. This change affects members calling from their landline or placing a call with the cell phone provider of their choice.

We encourage all our business members to update your website, business cards, on-line profiles, promotional items, any advertising, etc. to list your number as 10-digit. Remember to update your cell phone number as well if it is listed on anything for your business.

We understand the change to dialing 7-digits to call local will be a hard habit to break and we appreciate your understanding as we work through this transition together.